Terms of Service

Last Updated: October 1, 2025

1. Introduction

Welcome to Sparvi. Please read these Terms of Service (the "Terms") carefully as they govern your use of our website located at sparvi.io (the "Site") and our collaborative data observability services, including any associated mobile and desktop applications (collectively, the "Service") operated by Sparvi LLC ("Sparvi", "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Definitions

  • "Account" means a unique account created for you to access our Service.
  • "Content" means any information, data, text, software, graphics, messages, or other materials that are uploaded, generated, provided or otherwise made available through the Service.
  • "User" means any individual who accesses or uses the Service.
  • "Subscriber" means a User that has registered for a paid account.

3. Account Registration and Eligibility

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

3.3 Eligibility

You must be at least 16 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.

4. Subscription and Payment Terms

4.1 Free and Paid Services

We offer both free and paid versions of our Service. Features included in each plan are described on our pricing page.

4.2 Payment and Billing

If you subscribe to a paid version of the Service:

  • You agree to pay all fees applicable to your subscription plan
  • Fees are payable in advance and non-refundable except as otherwise provided in these Terms
  • Subscription fees will automatically renew until canceled
  • You authorize us to charge your payment method for all fees due

4.3 Design Partner Program

We may offer select users participation in our Design Partner Program, which provides access to the Service at no cost during the program period. Design Partner participants may be asked to provide feedback, participate in interviews, and help shape product development. The Design Partner Program terms will be subject to a separate agreement.

4.4 Changes to Fees

We may change our subscription fees at any time. If we reduce subscription fees, the reduction will become effective immediately. If we increase subscription fees, we will provide notice at least 30 days before the increase takes effect.

5. Acceptable Use

5.1 Compliance with Laws

You agree to use the Service in compliance with all applicable laws, regulations, and third party rights.

5.2 Prohibited Activities

You agree not to:

  • Use the Service in any manner that could interfere with, disable, disrupt, overburden, or otherwise impair the Service
  • Attempt to gain unauthorized access to any portion of the Service or any other accounts, systems, or networks
  • Use the Service for any illegal purpose or to violate any laws or regulations
  • Use any robot, spider, or other automatic device to access the Service
  • Transmit any viruses, malware, or other harmful computer code
  • Use the Service to store or transmit content that infringes on intellectual property rights
  • Reverse engineer any aspect of the Service or do anything that might discover source code
  • Attempt to bypass any measures we may use to prevent or restrict access to the Service

6. Content

6.1 Your Content

You retain all rights to any Content you submit, post, or display on or through the Service. By submitting, posting, or displaying Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, display, and distribute such Content to provide and improve the Service.

6.2 Content Responsibility

You are solely responsible for your Content and the consequences of submitting and publishing your Content. You represent and warrant that:

  • You have all necessary rights to submit your Content
  • Your Content does not violate any third party's rights
  • Your Content complies with these Terms and all applicable laws and regulations

6.3 Our Rights

We reserve the right to remove any Content that violates these Terms or that we find objectionable for any reason, without prior notice.

7. Intellectual Property Rights

7.1 Sparvi Intellectual Property

The Service and its content, features, and functionality are owned by Sparvi and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms do not grant you any right, title, or interest in the Service, our trademarks, logos, or other intellectual property.

7.2 License to Use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal or internal business purposes.

8. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the content or practices of any third-party websites or services and do not endorse them. Your use of third-party websites or services is subject to their terms and conditions.

9. Termination

9.1 Termination by You

You may terminate your account and discontinue use of the Service at any time.

9.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

IN NO EVENT SHALL SPARVI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

12. Indemnification

You agree to defend, indemnify, and hold harmless Sparvi and its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

13. Changes to the Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will provide notice through the Service or by other means. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

15. Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in Delaware, using the English language in accordance with the rules of the American Arbitration Association.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Sparvi regarding our Service and supersede all prior agreements and understandings, whether written or oral.

18. Contact Information

If you have any questions about these Terms, please contact us:

Email: contact@sparvi.io